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FOR BILLING CALL 877-308-6734 pin 9035

Find answers to frequently asked questions about billing and insurance.

Many patients worry considerably about questions of billing and insurance. Chatham Care, PC is committed to helping you find the information you need to make the process less stressful. Below are a few of our most frequently asked questions about the billing and insurance process. And if you don’t find what you’re looking for? 


We accept the following:

  • Cash
  • Personal checks
  • Cashier’s checks
  • Money orders
  • Credit and debit cards
  • Healthcare Savings Accounts (HSAs)

First, check to see whether the insurance company that you had on that date also matches the date of service on the bill. If it’s the wrong insurance company or policy number, someone from our billing services can help you Monday through Friday, 8 a.m. – 5 p.m. Give us a call at 877-308-6734 pin 9035. 

You can also email us a picture of your insurance information (front and back) to

Why do I need to call the insurance company if they do not pay the bill?
You as a patient are responsible for the total bill, or whatever portion of the bill that your insurance company does not pay. We’ll make every effort to resolve the account balance with your insurance carrier, but sometimes we’ll be unable to do so. In those instances, we’ll need your assistance.

If needed, Chatham Care, PC can help you set up a payment plan. For qualifying accounts, the balance may be spread out into 12 monthly interest-free payments.

A deductible is the annual expense you must pay before your insurance benefits can begin. The amount varies based on the place of service (for instance, your doctor’s office or the hospital). Supplemental insurance plans may cover this amount.

Coinsurance is the portion of the total bill that is the patient’s responsibility to pay. This amount too will vary on the place of service.

Finally, a co-payment is a set amount that you pay each visit, based on your insurance policy. This amount does not usually count toward your deductible.

I have Medicare, which usually covers my entire bill. Why am I being billed fio some of my visit?
You are responsible for any applicable deductibles, co-payments, or other amounts not paid for by Medicare. The most common non-covered service is self-administered drugs. Generally, the self-administered drugs you receive in an outpatient setting (such as an emergency room or observation unit) are not covered by Medicare Part A or Part B.

Your Medicare drug plan may cover these drugs under certain circumstances. You may need to pay out-of-pocket for these drugs and submit a claim to your pharmacy plan. Please call your plan for more information.

Sometimes this information can be found on your insurance card. If not, please check with your insurance provider directly.

We participate in numerous health plans. If you do not see your particular insurance plan on this list or have questions about your medical bill, please call our billing services line at 877-308-6734 pin 9035