Before Making An Appointment

Chatham Care, PC accepts most commercial insurance plans. As of 8/1/19, we no longer accept any new patients with Medicaid insurance or products. Please call the billing office at (317) 644-3461 for more information. 

Appointments

To make an appointment, please visit your Patient Portal and send an appointment request.

Or, you may call our office at (317) 644-3461 during regular business hours.

Our staff makes every effort to keep the providers’ schedules on time. We encourage our patients to arrive 10 minutes prior to their appointments. If you are more than 15 minutes late for your appointment, you may be offered the option of waiting for the next available time slot or rescheduling to another time.

 

Each day we specifically allot time in the schedule for urgent or emergent issues. Our providers believe that it is best for continuity of care for our patients that you be seen at our office. This will prevent long and unnecessary waits in the emergency room or urgent care center. Of course, there may be times when, after reviewing your specific complaint, we feel emergency care at a local hospital is the safest course of action.

When you call to make a same-day sick appointment, your call will be transferred to or taken by a nurse. After a brief review of your symptoms, an appointment will be made for you if needed.

 

Cancellations

In order to be respectful of the medical needs of our patients, please be courteous and call our office at (317) 644-3461 promptly if you are unable to attend an appointment.  This time will be reallocated to another patient who is in need of medical care.  This is how we can best serve the needs of all of our patients.

If it is necessary to cancel your scheduled appointment we require that you contact us one (1) business day in advance.  Appointments are in high demand, and your early cancellation will give another patient the ability to have access to timely medical care.

No Show Policy

A “no-show” is the term we use when a patient misses an appointment without cancelling it within one (1) business day in advance or arriving 15 minutes after your scheduled appointment time.  Unfortunately, “no-shows” inconvenience those patients who need access to medical care in a timely manner.

A failure to attend your scheduled appointment will be recorded in your medical chart as a “No-Show”.  In order to cover the administrative/clinical costs associated with preparation for patient appointments

(e.g. review of medical history, labs, and other pertinent health information) in conjunction with the inability to fill your appointment slot with another patient, an administrative fee will be billed to your account.  A letter will be sent informing you of your missed appointment with a bill for the administrative fee enclosed.  A copy of the letter will be placed in your medical record. 

No-show charges are patient responsibility and will not be billed to your insurance company

 

IDENTIFICATION

In the interest of protecting against identity theft, we require each patient to present a valid and current insurance card as well as a valid picture ID. A copy of your ID will also be scanned into your medical record.

INSURANCE CO-PAYS/OFFICE PAYMENTS

Patients are responsible for co-pays or office charges at the time of service. There may be an additional fee of $10 for all co-pays not paid on the day of the appointment.

We accept cash, checks, and most major credit cards. A return check fee will be charged for any non-sufficient funds check.

UPDATED MEDICATION LIST

TEST RESULTS

Please bring copies of any x-rays, lab results or any other reports you’ve received from specialists since we last saw you

Pediatric Patients

Children under 18 years of age must be accompanied by a parent or legal guardian. A designated family member or friend may accompany the patient if consent has previously been signed and entered into the patient’s chart.

 

Please leave your referral requests with our medical assistants and include the following:

  • your name
  • your insurance ID number
  • diagnosis or reason for needing the referral
  • the specialist’s name and location
  • appointment date and time

All requests should be addressed within 3 business days. Referrals are given at your provider's discretion.

 

We understand that various forms or letters may be required to assist you with your healthcare needs.  Forms and letters will be completed as necessary upon your request.  However, because this can be time consuming, please allow 7-10 business days for completion of requested forms.

Charges may be assessed determined on type of form and/or length of form

You may call our administrator assistants at (317) 644-3461 to address or redirect you to our billing department for any billing or insurance concerns.

 

In the event that there is a test result that requires additional attention, you will be contacted by us. All test results must be reviewed by a provider before any abnormal results can be relayed to you from us. You shall be informed of your tests result through your client portal or by phone. Please contact us if you not have been contacted regarding your test results within one week of having your test completed.

 

Refills on your medications should be requested during your regularly scheduled appointments, so be sure to anticipate this at each visit.

Refill requests can be made through your pharmacy. They have access to the electronic prescribing system and this is often the fastest and most efficient way to get refills when you do not have an upcoming appointment with us.

If you need to call the office for a refill, we cannot guarantee that it will be done before two business days. Please take into consideration and anticipate when your refills are due.

If you have not had a recent appointment, we may require you to schedule a follow up visit before we can continue refilling a particular medication. This is for your safety and protection.

 

We will gladly forward copies of your medical records. All requests will be completed within 7 to 10  business days. An administrative fee shall be applied

Making the Most of Your Office Visit

Unfortunately, time for office visits is limited. We do not want to rush patients through these visits, so it is important that you determine in advance the most important questions concerning your condition. We still make every effort to answer those questions during your visit. However, your provider may suggest a follow-up visit to discuss certain medical issues if there is not sufficient time to discuss all of your concerns. Here are a few suggestions which may help to make your visit more productive.

  • Make a list! Bring a list of the 2 or 3 problems about which you are most concerned.
  • Start with your major problem. To be sure your provider is aware of your most serious concerns, cover that first. Even if the problem is sensitive or personal, address it first so there is sufficient time for discussion.
  • Worried? Tell us about it. Rather than just listing your symptoms, tell us if you are worried about a specific diagnosis or treatment so that we can address your concerns directly.
  • Know your medications. If you are taking several medications, please have a complete list with you or bring along the actual prescription bottles.
  • Tell it all! Sometimes we may be embarrassed or reluctant to discuss certain medical concerns or lifestyle behavior patterns. To obtain the help you are seeking, we need to have accurate information in order to solve the problem. Doctor-patient confidentiality does exist!
  • Avoid distractions. Leave the mobile devices at home- or at least silence them before entering the building. They should not be allowed to waste your time with your provider.
  • Take advantage of educational information. Whenever possible we will provide you with pertinent, helpful information regarding your medical problems or treatments.

Unfortunately, it is not always possible to accommodate every single request for a same day appointment. In order to see patients as quickly as possible, we may ask you to wait until the following day or even refer you to the Emergency Department for evaluation. Some medical problems, such as acute chest pain or serious injuries cannot be treated within an office setting and necessitate more extensive facilities. In these situations we may recommend immediate assessment in the Emergency Department.

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