Frequently Asked Questions
What happens in an event of an after hours emergency?
- Our primary physician is on call after office hours, during weekends, and on holidays. These calls should be limited to emergencies or serious illnesses.
- After hours, weekends and holidays call: (317) 631-3466 for instructions to reach one of our primary physicians.
- Please note, medications will not be refilled by our primary physicians after hours, weekends or holidays.
For severe situations or true emergencies please go immediately to the nearest Emergency Room and they will contact primary physicians if needed.
How do I schedule an appointment?
- Patients should call in advance to schedule appointments so that adequate time can be allowed for each visit. You may schedule an appointment by calling (317) 644-3461 (Option 1), Monday through Thursday between 8:00am and 5:00pm. Our office is closed from 12:00 – 12:30 for lunch daily and closed on Fridays.
- Appointments can also be requested through our secure patient portal at www.mymedicallocker.com. Log in to your account and follow the instructions for submitting an appointment request. If you have not received a login name and password please contact the clinic to have one sent to you.
- The day prior to a routine appointment, you will be called with a reminder of the appointment date, time, and location. Please let us know, in advance, if you will not be able to make your appointment as scheduled. Failure to do so may result in a surcharge being placed on your account.
We do have same day appointments available; please call early if a same-day appointment is needed!
What happens if I have to cancel my appointment?
In order to ensure needed medical care and appropriate follow up, it is important to keep any scheduled appointment with your provider. In addition, when an appointment time is reserved for you, this time is unavailable for other patients. Advance notice, preferably twenty-four hours, is required when it is necessary to reschedule your appointment. Failure to notify in advance of a cancellation may result in a surcharge being placed on your account.
What is your "Fees & Payment" Policy?
Chatham Care, PC participates with several health insurance plans for which the patient is required to make a co-payment and a claim is filed with the insurance company for the remaining balance. Co-payments, annual deductibles and coinsurance amounts are the responsibility of the patient and are due at the time of service.
These payments will be collected at the time of your appointment. Failure to make the required co-payment may result in a surcharge being placed on your account. Be sure to inquire about the participation status of your health insurance plan when scheduling appointments and at each visit. The patient is responsible for letting us know of changes in insurance and other information. Also, we file Medicare claims and accept the allowable fees. For patients without insurance, full payment is due at the time of service. Payment may be made by cash, check, or credit card.
How do I refill my medication?
For medication refill requests, please contact your pharmacy to take full advantage of the electronic connectivity between the pharmacy and our practice. For 90-day mail order prescription refills only, call the nurse line at (317) 644-3461 (option2). Please be prepared to give the following information:
- Patient’s name
- Patient’s date of birth
- Phone number
- Medication (and spelling)
- How taken
Mail order prescriptions will be mailed to the patient’s home address. Refills are processed within 24 hours of the request. Call your pharmacy directly to check on the status of the medication refills.
What forms do I need to complete?
Our practice receives many requests to complete various patient forms such as insurance, disability, FMLA, handicapped parking. Completion of these forms requires medical expertise and review of medical record documentation. For this reason, a fee based on complexity and length of the forms will be collected prior to releasing the form. It is the patient’s responsibility to complete their portion of the form and submit it to the requesting party. Please allow up to 7 to 10 days for processing.
What medical records will you request from me?
As your primary care providers, Chatham Care, PC is serious about maintaining a complete and comprehensive medical record. Your medical record includes your medical history and current health status, test results and specialty reports, current and past medications, immunizations, and hospital and emergency department reports.
Reliable access to our patients’ medical records has been secured by using an electronic health record (EHR).
The relationship between the doctor and patient is confidential and any information exchanged will be held in the strictest of confidence. Confidential medical information will be released only with the express consent and authorization of the patient. Please allow 14 days for all medical records requests to be processed.
How long does it take to get my test results?
We understand our patients want to know their test results as quickly as possible.
At Chatham Care, PC your nurse will typically call you as soon as our primary physicians have an opportunity to review your results. Please allow time for results to be received and reviewed by primary physicians. Please understand it could take up to 14 days for results to be available (received and reviewed by your provider).